Frequently Asked Questions
FAQ
1. What types of products do you offer?
We offer a wide selection of pet products, including food, treats, toys, grooming supplies, beds, collars, leashes, and apparel. Our goal is to provide high-quality, safe, and comfortable products for pets of all sizes.
2. Do you carry products for all types of pets?
Currently, our store focuses on products for dogs and cats, but we are continuously expanding. Check back regularly for new items, or let us know what you'd like to see!
3. How does free shipping work?
We offer free standard shipping on all U.S. orders over $45. Simply add qualifying items to your cart, and the free shipping option will be applied at checkout.
4. How can I check the status of my order?
Once your order has been processed, you will receive a tracking number via email. You can use this to check your order’s status and estimated delivery date.
5. What is your return policy?
If you or your pet are not completely satisfied with your purchase, you can return it within 30 days of receiving it. Items should be unused and in their original packaging. Please see our Returns page for more details.
6. Do you offer eco-friendly or organic products?
Yes, we carry a variety of eco-friendly and organic pet products, including toys, treats, and grooming supplies. Look for the "Eco-Friendly" badge to identify these items.
7. Can I contact you for product recommendations?
Absolutely! We’re passionate about helping pets and their owners find the perfect products. Feel free to reach out to us at info@thecoreexpress.com with any questions or requests for product recommendations.
8. How can I contact customer support?
You can reach us at info@thecoreexpress.com, and our team will respond as soon as possible. We’re here to help make your shopping experience smooth and enjoyable!